A person, when it matters

Below fifteen percent the quote goes out on its own. Above it, a person decides. That sentence is the whole design of the human step, and the workflow makes it literal: a Conditional on the price step's needs-approval field, and on the true branch an Input for a second participant, the rep.

The rep's step. The rep receives it with everything they need: the company, the quantity, the requested and permitted discount, and what the research found. It is an assisted input, so the rep can ask a model to summarise the research or explain the pricing before deciding, and the model is told never to decide. It has a twenty-four-hour timeout that escalates to the sales lead. The answer is one of two buttons. The decision is recorded under the rep's name, next to what the model proposed.

Two participants, and what that changes. The prospect is on the widget on the company's website. The rep is a member of the sales team. Because the workflow has two human participants, it cannot be a public deployment: the platform allows anonymous starts only for single-participant workflows. It is deployed privately, the website's backend starts each run and mints the prospect's token, and the rep is bound to the team at run time. Chapter 9 shows the code.

The recorded run. Harbour Hotels asked for twenty percent on sixty mid-range kettles. The checks passed, the research came back with fit unknown because the search failed, the price step granted fifteen and flagged the request, and the run paused for the rep. Twenty-one seconds later the rep approved. The decision step then recomputed the total at twenty percent, the quote went to the prospect, the deal was written to the CRM, and the run entered a seven-day wait. Twelve steps, two model calls, and one decision by a person, all in the record.