Terms of Service
Last updated: July 4, 2026
These Terms govern your access to and use of Chatterfly. Please read them carefully before using the platform.
1. Acceptance of Terms
By accessing or using the Chatterfly platform and services (the "Service") you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the Service. The Service is provided by Chatterfly Technologies Private Limited ("Chatterfly", "we", "us", or "our"), a company incorporated in India.
2. Eligibility
You must be at least 18 years old and capable of entering a legally binding agreement to use the Service. The Service is not directed at persons under 18.
3. Accounts
3.1 Registration
You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
3.2 Organisations & Tenants
Each registered tenant is logically isolated. You are responsible for managing access for your team members and for all actions taken by users within your tenant.
3.3 API Keys
API keys are your responsibility. We store only a SHA-256 hash. Treat keys like passwords — do not embed them in client-side code or public repositories. Revoke and rotate compromised keys immediately.
4. Permitted & Prohibited Use
4.1 Permitted Use
You may use the Service to design, deploy, and operate agentic workflows for legitimate business purposes in accordance with these Terms and all applicable laws.
4.2 Prohibited Use
You must not: (a) use the Service for any unlawful purpose or in violation of any applicable law or regulation; (b) generate, transmit, or facilitate content that is harmful, abusive, defamatory, obscene, or that infringes third-party rights; (c) attempt to gain unauthorised access to any part of the Service or its infrastructure; (d) use the Service to send unsolicited bulk messages (spam); (e) reverse-engineer, decompile, or disassemble the Service; (f) resell or sublicense the Service without our written permission; (g) use the Service to train competing machine-learning models without our written consent.
5. Third-Party Integrations
The Service allows you to connect third-party providers (LLMs, telephony, messaging channels, databases, etc.). You are solely responsible for compliance with those providers' terms of service and for any costs incurred through their APIs. We are not a party to your agreements with those providers and are not liable for their actions, outages, or charges.
6. Data & Privacy
Our collection and use of personal data is governed by our Privacy Policy, available at /privacy. By using the Service you consent to that Policy. If you collect personal data from your end-users through workflows you build on Chatterfly, you are the data controller and are responsible for obtaining all necessary consents and complying with applicable data-protection laws.
7. Intellectual Property
7.1 Your Content
You retain all intellectual property rights in the workflow definitions, prompt templates, knowledge-base content, and other materials you create or upload ("Your Content"). You grant Chatterfly a limited, non-exclusive licence to host, process, and transmit Your Content solely to provide the Service.
7.2 Our IP
All rights in the Chatterfly platform, software, brand, and documentation are owned by or licensed to Chatterfly. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service as described herein.
8. Payment & Billing
Certain features of the Service may require payment. If you subscribe to a paid plan, you agree to pay the fees set out at the time of purchase. Fees are non-refundable except as required by law or as otherwise stated. We reserve the right to change pricing with reasonable notice. Failure to pay may result in suspension or termination of your account.
9. Suspension & Termination
We may suspend or terminate your access to the Service at our discretion if we believe you have violated these Terms or if we are required to do so by law. You may terminate your account at any time by contacting us at info@chatterfly.in. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will do so.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LLM OUTPUTS ARE PROBABILISTIC AND MAY BE INACCURATE — YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING ALL AI-GENERATED CONTENT BEFORE RELYING ON IT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHATTERFLY AND ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO CHATTERFLY IN THE TWELVE MONTHS PRECEDING THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless Chatterfly and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.
13. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in India. Before initiating formal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.
14. Changes to These Terms
We may revise these Terms from time to time. When we make material changes we will update the "Last updated" date and, where appropriate, notify you by email or in-app notice. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
15. General
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chatterfly regarding the Service. If any provision is found unenforceable, the remaining provisions shall continue in full force. Our failure to enforce any right or provision does not constitute a waiver. You may not assign your rights under these Terms without our prior written consent.
16. Contact
For questions about these Terms please contact: Chatterfly Technologies Private Limited Email: info@chatterfly.in